Kind Systems

Kind Systems is a compliance management platform engineered to improve customer satisfaction and patient-guarantor experience in the context of debt collections.

Kind Systems empowers the accounts receivable management industry with solutions to achieve compliant, and kind, results.

Compliance Management System

Robust, multiparty platform for complaint, lawsuit and licensing tracking.

Create

Customizable complaint entry form with ala carte menu items inspired by the CFPB Consumer Complaint Portal.

Track

Full cycle complaint anatomy and management by queue and timeline.

Repository

Upload all file types along with notes (e.g. call recordings, letter templates and screenshots).

Resolve

Editable veracity ranking or scorecard for each document uploaded and a final tally and rating

for each complaint.

Audit

Each complaint is assigned a unique identifier and all activity is logged, tracked and exportable one-off or in batch.

Report

View complaint trends and analytics within system or export to Excel or PDF.

A preview of the KIND Systems dashboard interface.

Data Security

Kind Systems meets or exceeds current data security requirements.

SQL Database hosted in-house or in-cloud via Azure
All data is encrypted in transit
PHI/HIPAA data is encrypted at rest
TLS 1.2+
HTTP/2 (aka HTTP 2.0)
ECC 384-bit (equivalent to RSA 7680-bit) SSL certificate

2FA via Email or SMS
IP whitelist
Security at the firewall as well as at the OS level
Remote IP is logged
IDS / IPS Protection via the firewall