What are debt collectors prohibited from doing when they call you?

Debt collectors have specific restrictions on what they can and cannot do or say. They should ever threaten or intimidate you when contacting you regarding debt repayment. Cascade 365 debt collectors value open communication, and know that is the best way to have your outstanding balance repaid.

The FDCPA prevents debt collectors from the following actions:

A debt collector may not threaten you with arrest, incarceration, jail, prison or physical harm.

A debt collector may not threaten to freeze your assets, unless due process is applied.

A debt collector may not swear, use profanity or vulgar language.

A debt collector may not continue to call you if you’ve informed them that you are represented by an attorney.