Cascade365 Pulse – Embracing November’s slower pace, plus team stories and updates from Cascade365.

November brings a quieter rhythm: a chance to pause, reset, and gather the energy needed for the final stretch of the year. As the days grow shorter, this season reminds us to take a breath and move with intention rather than speed.

At Cascade365, we value the steadiness that comes from balance. As organizations prepare for year-end, we’re here to support that steadiness – whether it’s creating more room to plan, regroup, or navigate financial transitions with confidence.

As the year winds down, many people feel the quiet drag of November – shorter days, heavier workloads, and mental fatigue creeping in. This month’s ELEVATE Wellness Article takes a closer look at the health benefits of rest, and why it’s one of the most powerful tools you have for staying focused, steady, and energized through the final stretch of the year. Discover how rest supports your mind, boosts emotional stability, and helps you finish strong without burning out.

Cascade365 General Counsel, Shaun Ertischek fulfilled a “bucket list” item and visited Israel this month with his wife. Here are several pictures from his trip and a brief summation as to what the pictures represent.

Shaun and his wife at the southwest corner of the Temple Mount in Jerusalem

Jerusalem Skyline with the Dome of the Rock

Shaun’s group taking a food tour in Tel Aviv’s century-old Carmel Market (Shuk) where they ate fried fish, falafel, hummus, and other delicious regional cuisine

The Western Wall – This is the ancient retaining wall to the Temple Mount, which was built over 2,000 years ago by Herod the Great, and is considered one of the most important sites in Judaism as it is the closest many can get to the site of the First and Second Temple.

The Last Supper Room – This room (Cenacle) in the Church/Mount of Zion is purportedly the location of the Last Supper. The current hall was built in the Middle Ages with structural elements from the time of the Crusades. It also purportedly houses the Tomb of King David on the lower level. During the Ottoman Empire, it was temporarily converted into a mosque and is therefore important to all three religions.   

Tomb of Jesus in the Church of the Holy Sepulchre – One of the most important sites in Christianity, this 4 century church in Jerusalem’s Christian Quarter purportedly contains the locations where Jesus was crucified and his empty tomb. It is simultaneously shared by the Armenian, Greek Orthodox, and Catholic Latin patriarchates.

Masada – Part of the ruins of the Masada mountain-top fortress complex which was originally built as palace but also served as the famous last holdout of the rebels during the First Jewish-Roman War.

As the Director of Legal Outsource with Cascade365, I have over three decades of experience in the debt collection and legal recovery industry. I specialize in managing nationwide attorney networks, civil litigation processes, and compliance with federal and state regulations. Throughout my career I have driven operational excellence and strategic growth for leading organizations by optimizing legal workflows, building strong vendor partnerships, and ensuring adherence to industry standards.

My experience spans legal outsourcing, network development, and client relations, with a track record of leading high-performing teams and implementing innovative solutions to maximize recovery performance. I am very passionate about integrity and results and will continue to shape the future of legal recovery by fostering collaboration, efficiency, and compliance across the industry.

I come from a large close-knit family located near Nashville TN. My father was in the military for 30 years, and his last duty-station was in Virginia. He loved Virginia so much that he decided to retire there. As my family is from the Nashville area, music has always been a huge part of our lives. My father was also an incredible musician, and my childhood was filled with ‘picking and grinning’ since as long as I can remember. We do travel to TN every year for a family reunion and legendary 4th of July bash, as our family is most important in our lives

My spouse Todd has been in law enforcement for over 30 years and hopefully nearing retirement early next year! We have three fantastic children and one grandchild. My oldest daughter is an accountant, my son is an engineer, and my youngest daughter is preparing to attend law school upon graduation from James Madison University next spring.

Family gatherings are such an important part of our lives. One of our favorite things to do each year is our family Disneyworld vacation. Each year over the past 18 years we have visited Disneyworld as a family. It has become a tradition that fits right in with Thanksgiving and Christmas. We are extremely family-oriented, and nothing is better than sitting down for a great meal and visiting with family and friends and enjoying the holidays!

Cascade365 Attends Women in Consumer Finance Conference

Several key members of Cascade365’s team attended the 2025 Women in Consumer Finance Conference in Charlotte, NC earlier this month. This conference is a powerful event that brings together many of the top professional women in the consumer finance industry from across the nation to learn, grow and thrive with leadership and professional development tools that are impactful and provide direction for high achieving roles within their organizations. Representing Cascade365 this year was Jamie Burns-Ostapenko – Director of Recovery Performance, Lynne Williams – Director of Legal Outsource, Shannon David – Operations & Client Services Manager, and Mary Sand – Director of Client Services & Back-Office Operations.

The Cascade365 Family of Companies provides accounts receivable liquidity solutions to the consumer finance and healthcare industries through its innovative suite of services encompassing AR debt purchase, third-party collection and master servicing. Cascade365 is committed to promoting financial accountability while treating consumers in a fair, dignified, and lawful manner. Cascade365’s consumer friendly focus includes income-based settlements and debt forgiveness. To learn more, please visit Cascade365.com

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