Cascade365 Pulse – Setting the pace for the year ahead, sustainable momentum, and Cascade365 milestones

Cascade365 is pleased to support CEO, Lee Brockett, as he campaigns for a seat on the RMAi Board of Directors. Receivables Management Association International (RMAi) is the nonprofit trade association that represents more than 700 companies who support the purchase, sale and collection of performing and nonperforming accounts receivable on the secondary market. RMAi member companies work in a variety of financial services fields, including debt buying, collection agencies, law firms, originating creditors, and industry-related product and service providers.

“I am excited to announce my candidacy for the RMAI Board of Directors. I am committed to giving back to the receivables management industry and creating real value and opportunity for RMAi members. I would be honored to have your support when voting opens in January”, said Lee.

#VoteForLee

#Cascade365
#ReceivablesManagementAssociationInternational

Quick check-in: how is your ‘new year, new me’ actually going?

As January settles in, the initial energy of the new year often gives way to full workloads, rising expectations and the pressure to maintain momentum. It’s a familiar point where enthusiasm meets reality and where pace starts to matter.

This month’s ELEVATE Wellness Article explores the health benefits of sustainable momentum and how setting a steady, realistic pace in January can support long-term energy, resilience and follow-through throughout the year ahead. Discover how consistency, not intensity, helps you build progress that lasts.

Becker’s Hospital Review is the must-read publication for decision-makers and executives in hospitals, health systems and physician groups. It covers topics like hospital budgets, mergers and acquisitions, revenue cycle management, healthcare reimbursement and the financial impact of healthcare policies. Becker’s equips healthcare executives with the knowledge to navigate financial challenges, optimize revenue streams and ensure fiscal sustainability. 

For the 3rd year in a row, Cascade365 Liquidity Solutions has been selected as a Revenue Cycle Management Company to Know in 2025. Please see the link for the full list of organizations from across the United States. 

Wishing Cascade365 Software Developer, Phil Baldoni, a very happy birthday!

Phil supports nearly every area of Cascade365 and has a remarkable ability to turn complex, “can this be done?” challenges into solutions. Phil handles his role with a positive, collaborative attitude which makes him an all-around great person to work with.

Call monitoring and quality assurance are critical components of Cascade365’s robust compliance management system. A key element of this framework is consistent monitoring of consumer communications, both internally and across our outsourced collection agency network. These monitoring efforts are designed to identify and remediate potential compliance risks, promote adherence to applicable laws and policies, and to ensure consistent consumer experience across all collection activities.

Internally, Cascade365’s Compliance Department conducts call monitoring daily, utilizing ProInsight from Prodigal Technologies for call analytics, which includes a keyword tagging system configured by the Compliance team to flag calls for potential compliance concerns. All flagged calls are manually reviewed each day by trained compliance personnel to evaluate regulatory compliance, verify adherence to scripting and company policy, and ensure professionalism. Findings are remediated through a formal coaching and compliance notice policy, ensuring agents receive timely feedback and corrective guidance. To reinforce a strong compliance culture, Cascade365 also maintains a compliance incentive program that rewards its collection agents who avoid receiving either a coaching or compliance notice for two consecutive months.

Externally, Cascade365 applies a similar but structured monthly review process to its outsourced collection agency network. All calls on Cascade365 accounts are submitted monthly by each collection vendor and processed through the Prodigal platform using the same keyword tagging system applied to internal calls. Calls flagged by the system are manually reviewed by trained compliance personnel. Findings are documented on their monthly agency compliance scorecard, which also includes a weighted score. Agencies that fall below established compliance thresholds are required to submit written remediation plans to Cascade365’s Compliance Department in order to ensure the necessary corrective action is effectuated, and agencies demonstrating consistent deficiencies resulting in repeatedly poor scores may be subject to disciplinary action that could include the suspension or termination of account placements.

While Cascade365 relies heavily on advanced technology to support its call monitoring and analytics capabilities, the program is intentionally designed to maintain a strong manual review component. Human oversight allows compliance professionals to assess context, validate system-generated findings, and determine appropriate remedial actions. By combining sophisticated technology with a hands-on compliance review, Cascade ensures that monitoring results are accurate, actionable, and consistently applied across both internal operations and its external collection agency network. This call monitoring program is both a critical and effective process to reduce risk, meet regulatory expectations, and drive organizational compliance.

The Cascade365 Family of Companies provides accounts receivable liquidity solutions to the consumer finance and healthcare industries through its innovative suite of services encompassing AR debt purchase, third-party collection and master servicing. Cascade365 is committed to promoting financial accountability while treating consumers in a fair, dignified, and lawful manner. Cascade365’s consumer friendly focus includes income-based settlements and debt forgiveness. To learn more, please visit Cascade365.com