STIR/SHAKEN 2020: Answering the Call from Legitimate Companies To protect themselves from fraudulent callers, most consumers simply don’t answer the phone if they aren’t certain who’s calling. It’s a big (and growing) problem for legitimate businesses, who find themselves unable to contact customers by phone to relay important or sensitive information. The issue has been, [...]

We know we’re not alone in the fact that robocalls seem to be an increasing daily annoyance for most of us. In February, the Federal Communications Commission (FCC) released its first report on illegal robocalls, which speaks to what the commission has done to deal with the issue. We’ve culled some interesting snippets of that [...]

In the aftermath of natural disaster, companies of all kinds contend with damaged physical assets and displaced workforces and clients. Companies may even face credit downgrades, chaotic operations and limited access to capital. In addition, supply chains can be disrupted, causing shortages and process integrity issues. In this context, a “head above water” mentality can [...]

In any business vertical that uses collection agencies to manage their receivables, there’s a tremendous amount of creditor bandwidth going to manage those agencies. What does that mean? For starters, someone has to do the work of retaining and onboarding agencies, ensuring the proper functioning of all the required checks and balances, evaluating appropriate compliance [...]

In 1982, Bananarama released a song called “It Ain’t What You Do.” Remember it? In relevant part, the lyrics went like this:   It ain't what you do it's the way that you do it It ain't what you do it's the time that you do it It ain't what you do it's the way [...]

It’s clear that a company’s assets go far beyond what can be expressed in an accounting ledger.  Some assets aren’t tangible and may not have a static or clear value, and yet are central to the ongoing success of a business. Am I talking about data? Well no, although certainly the security of data and [...]

Not only are Americans buying new cars in record numbers, they are now beginning to default on those loans they have taken out at a rapid pace as well, as demonstrated below. On a much smaller stage than the housing market crash of 2008, the rate of auto loan defaults has skyrocketed over the past [...]