If you receive a letter or phone call about an account that you do not agree with, you have certain rights to dispute the account or request additional information about your account provided by federal law.  These rights can expire after a certain point of time, but most agencies, including Cascade365 will honor your dispute or request for validation after the statutory timer period ends.  Cascade365’s goal is to resolve the account, and that comes with providing you with information about your account to help you understand and resolve any outstanding balance.