Cascade365 Pulse–Monthly Newsletter-August 2022

The end of summer transition to fall is one of my favorite times of year. Cool nights, the excitement of back to school, football season and, in my neck of the woods, the smell of freshly cut hay that fragrantly wafts through the air. It’s also time to plan for the fall and winter months ahead, the holidays, cold weather outings and fun. From a business perspective, this is the time of year when Team Cascade365 takes a big gulp of air and gets ready to charge Q4. We reflect, we plan and the pendulum swings back towards the “work” end of the “work hard, play hard” spectrum. Our proverbial last hurrah is the observance of the national holiday of Labor Day which exists to promote and recognize the rights of workers. Hope y’all enjoy the long weekend and time with family and friends; cheers!

Regards,

I am proud to say that compliance continues to be front and center for the Cascade365 Family of Companies. The compliance department recently expanded and welcomed Jayla James as its newest member. She joins the team with a wealth of experience in training, quality assurance, audit, and remediation. She will be instrumental in helping the company manage risk in these areas and ensuring best-in-class compliance.

The compliance department also continues its focus on call monitoring and auditing with further development and usage of industry-leading speech analytics software. Reliance on speech analytics allows us to review a large volume of calls while identifying issues with a high degree of certainty. Calls are flagged and segmented, which helps us to determine which calls require a manual review. As such, we can listen to all calls that may raise a concern requiring remediation rather than just a random sampling.

Additionally, Kind Systems™ – our proprietary in-house compliance software – allows the company to effectively monitor and track licenses and complaints both internally and across its outsourced agency and law firm vendors. Cascade’s supplier oversight program is a critical component of its compliance management, and we continue to make enhancements to further strengthen this area.

It is easy to see that Cascade has put the resources and personnel into establishing and building out a strong compliance management system. Its staff and technology are critical components that allow us to lead that charge. Cascade always keeps compliance at the forefront because it allows us to ensure the proper handling and collection of accounts for consumers and patients.

Shaun Ertischek, Esq.*Chief Compliance Officer & General Counsel

It’s all work until it’s Fun Day in Petaluma, CA! The Cascade365 team, led by CEO Lee Brockett, had their annual summer Fun Day in the downtown streets of Petaluma. The team was split into several groups, completed a scavenger hunt, attended a wine-tasting event, and finished the day with an awesome dinner.

Cascade365 is the true essence of working hard and playing equally as hard.