Medical debt is uniquely different from other types of debt shouldered by American consumers. The obligation to pay is tied to a medical product or service, which is often unplanned and unbudgeted. Human need, not consumerism, drives the debt narrative. Cascade365 recognizes the distinct nature of medical debt. We have NEVER sued a patient [...]
I am proud to say that compliance continues to be front and center for the Cascade365 Family of Companies. The compliance department recently expanded and welcomed Jayla James as its newest member. She joins the team with a wealth of experience in training, quality assurance, audit, and remediation. She will be instrumental in helping the [...]
The end of summer transition to fall is one of my favorite times of year. Cool nights, the excitement of back to school, football season and, in my neck of the woods, the smell of freshly cut hay that fragrantly wafts through the air. It’s also time to plan for the fall and winter months [...]
Our work ethic is one of the core tenets of Cascade365. My favorite word to describe this key part of our culture is "grit." It isn't a pretty word; it's guttural, and it can be used to describe rough, coarse pieces of sand or rocks. But I use it on a weekly, if not daily, [...]
I hope that this year’s Independence Day finds you surrounded by friends and family, celebrating the foundation of our great nation — freedom. Instead of listening to distractions and influences that create division, the American people can take the opportunity offered by the 4th of July holiday to focus on, and to celebrate, our unity as [...]
We know we’re not alone in the fact that robocalls seem to be an increasing daily annoyance for most of us. In February, the Federal Communications Commission (FCC) released its first report on illegal robocalls, which speaks to what the commission has done to deal with the issue. We’ve culled some interesting snippets of that [...]
The competitive and regulatory landscape in which we all operate has caused a sea change in the way the collections business operates. Once a company has done all it can to cut costs and manage risks, what will fuel competitive advantage? It’s still going to be two things: net cash flow and the people who [...]
In the aftermath of natural disaster, companies of all kinds contend with damaged physical assets and displaced workforces and clients. Companies may even face credit downgrades, chaotic operations and limited access to capital. In addition, supply chains can be disrupted, causing shortages and process integrity issues. In this context, a “head above water” mentality can [...]
In any business vertical that uses collection agencies to manage their receivables, there’s a tremendous amount of creditor bandwidth going to manage those agencies. What does that mean? For starters, someone has to do the work of retaining and onboarding agencies, ensuring the proper functioning of all the required checks and balances, evaluating appropriate compliance [...]
In 1982, Bananarama released a song called “It Ain’t What You Do.” Remember it? In relevant part, the lyrics went like this: It ain't what you do it's the way that you do it It ain't what you do it's the time that you do it It ain't what you do it's the way [...]
